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NCPB Gold Standard Code of Ethics
All NCPB members must adhere to our strict code of ethics.

• Agree to respond to consumer complaints in a timely manner
• Treat customers fairly
• Keep your word and deliver on the things you tell customers you will do
• Maintain a positive track record... with government agencies and customers
• Maintain any applicable licenses and bonding requirements for the industry
• Free of unusual amount of complaints with government agencies
• Maintain satisfactory NCPB rating
• Abide by agreements made with customers whether verbal or written
• Be truthful in advertising
• Use NCPB name and logo in accordance with NCPB's policy